In our everyday life, we continually verbally and non-verbally interact with those in our surroundings both in our personal and professional lives. We do this by means of encoding and decoding ...

Active listening is an essential part of effective communication. Listening helps you build genuine and honest connections. When done effectively, people will be motivated to communicate with you, ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

In our fast-paced, always-connected world, building and maintaining genuine connections is taking a backseat to the hustle-bustle of everyday life and leaving people feeling more isolated and alone.

Ever since she was appointed president of Smith, Sarah Willie-LeBreton has been asked to do a lot of talking about herself. “It’s only natural,” she says. “When you start a new job, people want to ...

Between the financial disruptions of the COVID-19 pandemic and the pervasive lack of stability throughout a rapidly shifting global economy, many workers will face job insecurity at some point in ...

Active listening is a skill you can develop by being fully present in the conversation. You can do this by using attentive body language, asking open-ended questions, and reflecting back. Avoid ...

Dr. Elizabeth Yuko is a bioethicist and adjunct professor of ethics at Fordham University. She has written for The New York Times, The Washington Post, The Atlantic, Rolling Stone, CNN & Playboy.